Shipping Policy – Tappwater.co.za
Contact Information
Email: hello@tappwater.co.za
Shipping Destinations
We currently ship domestically within South Africa only.
Shipping Carriers
We partner with eParcel to ensure reliable and efficient delivery of your orders across South Africa.
Shipping Methods & Rates
- Standard Shipping – Flat R50 per order, anywhere in South Africa.
- Please note that shipping rates may change from time to time.
Processing Time
- Same-Day Dispatch: Orders placed before 12:00 pm (midday) will be dispatched the same day.
- Orders placed after 12:00 pm will be dispatched the next business day.
- You will receive a shipping confirmation email with tracking details once your order has been shipped.
Shipping Time Estimates
- Local / City deliveries: 1–2 business days
- Outlying areas: 2–5 business days
- Please note that unforeseen events, such as extreme weather or natural disasters, may affect delivery times.
Order Tracking
Once your order has shipped, a tracking number will be provided so you can monitor its progress.
Handling Fees
We do not charge any additional handling fees beyond the standard shipping cost.
Damaged or Lost Shipments
If your items arrive damaged or are lost in transit, we will replace them promptly.
Force Majeure
Please be aware that unforeseen events, such as natural disasters, may impact dispatch and delivery times. We will make every effort to keep customers informed of any delays.
Tappwater.co.za – South Africa’s trusted water filtration brand. Independently lab-tested and built to last.