Tappwater Support
Got a question? Our support team is ready to help you enjoy cleaner, better water without the hassle.
Browse FAQs or reach out for quick answers, expert advice, and easy solutions.
Customer Care
Global Backing,
Local Suport
Installation Help
Step-by-step guides, videos, and PDFs for every product. DIY installation made simple.
Shipping SA-Wide
Fast, reliable delivery to every corner of South Africa. Track your order every step of the way.
45-Day Money-Back Guarantee
Not satisfied? Return your filter within 45 days – risk-free.
FAQ
Frequently Asked Questions
Answers to your questions about compatibility, cartridge life,
taste, installation, payments, and warranty.
Are Tappwater filters easy to install?
Yes! All our filters are DIY-friendly. No plumber is needed, and most taps are compatible. You can install your filter in just a few minutes.
Can I use Tappwater filters in a rental property?
Absolutely. Our tap filters attach easily and don’t require permanent changes, making them perfect for homes and rentals.
How long does a filter cartridge last?
It depends on the filter:
- EcoPro: Up to 3 months or 1000 – 1200L per cartridge
- Ultra: Typically up to 4 – 6 months or 2000 – 3000L per cartridge (depending on water quality and usage)
- ShowerPro Diamond: Long‑lasting – up to 6 months or 8 000 -12 000L per cartridge
- Countertop RO SMR™: Typically up to 6 – 12 months / varies by system.
- Pitcher Pro: Pitcher Pro: About 3 months (around 400 – 600L) per cartridge – change every 3 months for best performance
- Adventure / BottlePro: (the reusable filtered water bottle): About 2 months or 150L per refill cartridge – replace every 2 months for consistent quality
What contaminants do Tappwater filters remove?
Our filters remove over 100 contaminants, including:
- Chlorine and chlorine taste
- Microplastics
- Heavy metals (lead, mercury, etc.)
- Sediment and other impurities
- Pesticides and chemical residues (Ultra & RO systems)
Is filtered water safe to drink?
Yes. All Tappwater filters are independently lab-tested and certified to remove harmful contaminants while keeping essential minerals intact.
Will it improve the taste and smell of my tap water?
Yes. Our filters remove chlorine, sediment, and other impurities, giving you fresher, cleaner, and great-tasting water instantly.
Can I use Tappwater for cooking?
Definitely. Filtered water is perfect for drinking, cooking, making tea, coffee, and even for ice cubes.
Do Tappwater filters reduce plastic waste?
Yes! By using a Tappwater filter, you reduce reliance on bottled water—saving thousands of plastic bottles every year.
Are your filters certified?
All filters are tested by independent laboratories to meet international standards. You can view our
Full lab reports here →
How do I order replacement cartridges?
Replacement cartridges are available for every filter type: EcoPro, Ultra, ShowerPro, RO systems, and BottlePro. Simply select your filter and order online for fast delivery across South Africa.
What payment options are available?
You can pay safely online with credit/debit cards, or split your purchase into interest-free instalments via Payflex, Pay Just Now, or Happy Pay.
What is your returns policy?
All Tappwater products come with a 45-day money-back guarantee, giving you peace of mind.
Can I use Tappwater in areas with hard water?
Yes. Our Countertop RO SMR™ is ideal for hard water and high-contaminant areas. EcoPro and Ultra filters also improve water taste and safety in most SA municipal water supplies.
Is there local customer support?
Yes. Our South African support team is ready to help with installation guidance, product questions, and warranty claims.
How To
Installation
Videos
Tappwater Adventure BottlePro
Tappwater ShowerPro Rain
Tappwater ShowerPro Diamond
Tappwater Pitcher Pro
Tappwater Countertop Pro
Tappwater EcoPro Compact
Tappwater EcoPro Chrome
Tappwater EcoPro Filter
Tappwater Ultra