Privacy Policy

Tappwater South Africa (a division of Bluewater Africa)

We respect your privacy

1. a) Tappwater South Africa, a division of Bluewater Africa, respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We adhere to the principles of the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, and protect your personal information.
2. b) “Personal information” refers to any information that identifies you or could reasonably be used to identify you.
   
   

Collection of personal information

1. a) Tappwater South Africa may, from time to time, collect and store personal information that you provide to us directly, including via our website or other communication channels.
2. b) This may include information such as your name, contact number, delivery address, and email address, enabling us to provide products, process orders, and communicate with you.
3. c) We may also collect additional information when you:

• Provide feedback or complete surveys
• Communicate with customer support
• Participate in promotions or marketing campaigns
• Provide payment or transaction details
• Update your preferences or account information

1. d) We may also collect any other information you choose to share with us.
   
   

How we collect your personal information

1. a) We collect personal information in various ways, including when you:

• Interact with us online or in person
• Visit or use our website
• Purchase or enquire about our products or services

1. b) We may also receive personal information from third parties. Where this occurs, we will protect it in accordance with this Privacy Policy.
   
   

Use of your personal information

1. a) We may use your personal information to:

• Provide and deliver our products and services
• Process transactions and manage orders
• Communicate updates, offers, and relevant information
• Improve our products, services, and customer experience
• Better understand your needs and preferences

1. b) We may contact you via email, telephone, SMS, or other appropriate communication channels.
   
   

Disclosure of your personal information

1. a) We may disclose your personal information to employees, service providers, contractors, and partners where reasonably necessary to deliver our products and services.
2. b) We may disclose your information where required by law, regulation, court order, or in response to lawful requests by public authorities.
3. c) We may also use or disclose your information to protect our legal rights, intellectual property, or the safety of our customers or others.
4. d) Your information may be stored, processed, or transferred to parties located outside of South Africa where necessary for business operations.
5. e) In the event of a business sale, merger, or restructuring, your information may be transferred as part of the transaction, subject to confidentiality obligations.
6. f) By providing your personal information, you consent to the terms of this Privacy Policy and the disclosure practices described herein. We take reasonable steps to ensure that third parties respect your privacy.

 

 Security of your personal information

1. a) We are committed to ensuring that your personal information is secure. We implement appropriate technical and organisational measures to protect against loss, misuse, unauthorised access, or disclosure.
2. b) However, the transmission of information over the internet is at your own risk, and we cannot guarantee absolute security.
   
   

Access to and correction of your personal information

1. a) In accordance with POPIA, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.
2. b) To request access or corrections, please contact us at: info@tappwater.co.za
3. c) We may charge a reasonable administrative fee where permitted by law.
4. d) In certain circumstances, we may lawfully refuse access to your information.
   
   

Complaints about privacy

1. a) If you believe your privacy has been compromised or have concerns about how we handle your information, please contact us at: info@tappwater.co.za
   
2. b) We will investigate your complaint and respond within a reasonable timeframe.
   
3. c) You also have the right to lodge a complaint with the Information Regulator South Africa.
   
   

Changes to this Privacy Policy

1. a) We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website.
2. b) We encourage you to review this policy periodically.
   
   

Website usage

1. a) Website analytics
   

When you visit our website, we may collect non-personal information such as your browser type, operating system, and referring website. This information is used in an aggregated way to improve website performance and user experience.

1. b) Cookies
   

We may use cookies to enhance your browsing experience. Cookies help us:

• Recognise returning users
• Analyse website traffic
• Deliver relevant advertising
  
  

Cookies do not harm your device. You can disable cookies via your browser settings, although this may affect website functionality.

1. c) Third-party websites
   

Our website may contain links to third-party websites. These are provided for convenience only. We do not control and are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.