Returns Policy – Tappwater.co.za
Not happy? Send it back.
We offer free returns within 45 days of purchase. No hoops, no restocking fees, no awkward questions.
45-day free returns · We cover shipping · Full refund to your original payment method
How it works
Just three simple steps:
- Contact us
Email hello@tappwater.co.za and let us know you’d like to return your order. Our team will get back to you within 48 hours with a prepaid shipping label. - Send it back
We will arrange a courier to collect your item from you – no need to leave your home. - Get your refund
Once we receive your return, we’ll issue a full refund via EFT within 3–5 business days. Please provide your bank account details so we can process the refund.
Note: We are unable to refund to card payments or issue cash refunds.
Compatibility
Didn’t fit your tap?
Before going through a return, get in touch with us. Most South African taps are compatible with the right adapter, and we may be able to fix it for you immediately.
Email hello@tappwater.co.za with a description of your tap – we’ll check if a compatible adapter is available. If not, we’ll help you arrange the return.
Refill Filters
A note on refills
Refill cartridges that have been opened or used cannot be returned, as they cannot be resold. If you received the wrong refill or there’s a product issue, contact us and we’ll make it right.
The Details
- Returns must be initiated within 45 days of your order date.
- Refunds are processed within 7 business days after the returned product has been received and inspected.
- We cover return shipping for all eligible returns – you won’t pay a cent.
Exchanges
If you’d like to exchange your product for a different size or item (unused and in its original packaging), please contact us and we’ll assist based on stock availability.
Ready to return or need help?
Email our team at hello@tappwater.co.za and we’ll take care of everything.